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Availability

Business Hours

Our St. Petersburg-based team is available during standard U.S. business hours. We respond to all inquiries promptly.

Office Hours

When We're Available

Monday9:00 AM – 5:00 PM
Tuesday9:00 AM – 5:00 PM
Wednesday9:00 AM – 5:00 PM
Thursday9:00 AM – 5:00 PM
Friday9:00 AM – 5:00 PM
SaturdayBy Appointment
SundayClosed
Eastern Time (ET) — St. Petersburg, FL
For urgent inquiries outside business hours, email us at contact@sericusintl.com and we will respond on the next business day.

Response Times

What to Expect

General inquiriesWithin 24 hours
Quote requests2–3 business days
Technical questions2–5 business days
Order status updatesSame business day
Document requests1–2 business days
Freight lead time6–16 weeks (product dependent)
Active orders receive bi-weekly production updates. Shipment tracking is provided once goods are en route.

Reach Us

Contact Channels

📧

Email

Best for quotes, documentation, and detailed inquiries.

contact@sericusintl.com

📞

Phone

Available during business hours for existing clients and urgent matters.

+1 (555) 555-0000

📍

Location

Headquartered in St. Petersburg, Florida — a natural hub for U.S.–China international trade and import operations.